Refund and Privacy Policies


Gift Policy Standards

All donations to the Mill Neck Family of Organizations support our mission to enhance the quality of life for people who are Deaf, or who have other special communication needs, through excellence in individually designed educational, vocational or spiritual programs and services.

The Mill Neck Family of Organizations manages a number of fundraising efforts (mailings, events, etc.) throughout the year to provide outstanding programs and services for the children and adults that we serve. The funds used each and every day come from individuals, foundations and corporations who believe in our mission. We will carefully consider the needs of the organizations and will use your gift where we determine it is most needed, unless you select a specific program, so that all donations may support our services. When processing your gift, we will follow the Mill Neck Family of Organizations’ business rules and best practice procedures.

As a “family” of not-for-profit organizations, we rely on donor financial support. Private donations form an integral part of our support structure, especially when state funding is reduced each year, while the need for our services continues to increase.

The Mill Neck Family of Organizations may refuse any gift that does not sufficiently benefit the organization, is in conflict with the Mill Neck Family of Organizations’ mission, puts the reputation of the Mill Neck Family of Organizations at risk or is prohibited by law.

Thank you for your support of the Mill Neck Family of Organizations.

Donation Refund Policy

For donations made towards Mill Neck using or a third party website, if you have made an error in making your donation to the Mill Neck Family of Organizations, we will honor your request for a refund minus the third party processing fees made within 30 days of your donation.

To request a refund, contact Donor Relations at or 516.922.3880/516.558.3315 (VRS). Refunds are returned using the original method of payment. If you made your donation/purchase by credit card, your refund will be credited to that same credit card.

Merchandise Refund Policy

For merchandise purchased using the website, if for any reason you are not satisfied with your purchase, please return the merchandise to us in its original condition within 30 days of delivery. A refund or exchange will be issued for items returned, excluding shipping charges. All returns must be accompanied with a receipt/invoice.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us within five business days for instructions and an exchange or credit.

Returned items should be shipped securely to the following address at the customer’s expense:

The Mill Neck Family of Organizations
Office of Advancement: Returns
40 Frost Mill Road
Mill Neck, NY 11765

Privacy Policy

Your privacy is important to us. We want you to understand our information practices online and the choices you can make about the way your information is collected and used.

What information do we collect? How do we use it? When you request information about a product or service or register for an event, we may need to know specific information about you in order to process your requests and reply to your needs promptly.

Our site’s forms may require you to give us contact information (like your name, e-mail and mailing addresses) and demographic information (like your zip code or age). We may use the contact information from these registration and survey forms to send you information about other programs or events. You may opt-out of receiving future mailings.

The Mill Neck Family of Organizations does not send unsolicited commercial email to individuals with whom they do not have consent/permission or a pre-existing or current business relationship. Our emails are sent via Constant Contact. View Constant Contact’s Privacy Agreement.

This site links to other sites. The Mill Neck Family of Organizations is not responsible for the privacy practices or the content of such Web sites. We will not pass your information along to the linked site; however, we cannot protect your information if you provide information to that site.

A copy of the Mill Neck Family of Organizations’ latest annual report may be obtained, upon request, by contacting Michael Killian, President and CEO, or the New York State Attorney General’s Charities Bureau.

Michael Killian, President and CEO
Mill Neck Foundation, Inc.
40 Frost Mill Road
Mill Neck, NY 11765


Charities Bureau
Attn: FOIL Officer
120 Broadway, Floor 3
New York, NY 10271


Mill Neck Logo


40 Frost Mill Road
Mill Neck, NY 11765




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